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Frequently Asked Questions
Quick answers to common questions
How long does it take to process a photo?
Most photos are processed within 2-5 minutes. Complex restorations may take up to 10 minutes. You'll receive an email when your photo is ready.
What file formats do you accept?
We accept JPG, PNG, TIFF, BMP, and WebP formats. For best results, upload the highest quality version you have available.
How do I cancel my subscription?
You can cancel anytime from your account settings. Contact support@to4k.com if you need assistance.
Are my photos private and secure?
Yes! All uploads are encrypted, and photos are automatically deleted after 30 days. We never share your photos with third parties. Read our Privacy Policy for details.
Can I get a refund?
We offer refunds within 14 days of purchase if you're not satisfied with our service. Contact us at support@to4k.com to request a refund.
Do you offer bulk processing or API access?
Yes! We offer enterprise plans with bulk processing and API access. Contact partnerships@to4k.com for more information.